FAQs

Receiving your blinds from us couldn’t be more simple. We accept orders online, by telephone, by fax or by post. The moment an order has been received it is entered into our online system so you can track your order every step of the way through manufacture, on to our rigorous quality checks and then packed with the same care and detail with which they are made ready for despatch. We are extremely proud of our quick turnaround and use our own delivery service as well as the national carrier network to ensure there is as little delay as possible in the placing of your order and it arriving with you in perfect condition.

Please register your interest in becoming a customer here and we will get in touch at a time convenient to you with more information.

Many of our leading products such as Roller, Vertical, Venetian and Pleated blind’s have a lead time of just a week and we keep our customers updated regularly with lead times for all products. If you have a particular product query, please call us on 01484 452 010 and we will be happy to advise on all current lead times.

Once you have opened your account with Excel you will automatically be issued with online credentials. This will also give you access to downloads as well as the portal for online ordering.

If an order is placed on a Monday – Friday before 4pm either through our Sales & Service department or online you will still meet your weekly delivery slot.

We have dedicated technical support in our customer service department. Just call us on 01484 452 010 and Mark will be able to assist you over the phone. Alternatively, there are fitting and technical instructions and videos available in our Customer Login area. You can register for access here.

Our customer portal contains an online spreadsheet which is updated live with discontinued fabrics. You can register for an online account here.

CONTACT US

For any enquiries, appointment requests or orders.

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Excel Manufacturing Ltd,

Unit 1 & 2 Fieldhouse Business Park, Old Fieldhouse Lane,

Huddersfield, West Yorkshire, HD2 1FA

T: 01484 452010 | F: 01484 452015 | E: sales@excelgb.com

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Site by The Bigger Boat

British manufacturing since 2005