Sales and Service Personnel

THE ROLE

We currently have a full time vacancy for our busy Sales and Service desk. This is an office based customer service role so similar customer orientated experience and an excellent telephone manner would be preferred.

REQUIREMENTS

  • Answering calls dealing with existing and new customers and their day to day requirements
  • Amending & inputting information onto the system
  • Processing orders with customers over the phone
  • Dealing with customer complaints, resolving in a fast and efficient manner
  • Liaising with production and chargehands with any customer issues and production queries
  • Working to deadlines, day to day planning and organisation skills are key as you will be dealing with a multitude of activities at any one time
  • You must have excellent attention to detail and good administration skills
  • Preparation of all relevant paperwork for different sections (repairs, remakes)
  • Must work well as part of a team, and also under pressure without distraction as this can be a busy environment

If you are eager to learn new things and strive on always wanting to do more. This could be the role for you, there is so much to learn within the company and room to progress.

Salary is dependant on experience

Think you’d be a great fit?

Please apply in writing with your CV attached to joanne.schofield@excelgb.com

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British manufacturing since 2005